QuestionsAnswered
Everything you need to know about your Roncato, from choosing the right size to registering your guarantee.
Who We Are
Is this the official Roncato store for South Africa?
Yes. This is the official home of RV Roncato in South Africa. Every suitcase we sell is a genuine Roncato, imported directly from Valigeria Roncato in Italy and delivered from our own warehouse here in South Africa.
Is Roncato really an Italian brand?
Yes. Roncato is a family business from Campodarsego, near Padua, and three generations have run it. Its roots go back to the 1940s, and it still designs and makes suitcases in Italy today.
How is Roncato different from other luggage brands?
Many of our collections are made in Italy, not just designed there. Our cases are built to be light and strong, and they come with a guarantee of up to 10 years. It’s a suitcase made for many years of travel, not just your next trip.
Choosing Your Suitcase
Which size suitcase should I buy?
A cabin trolley, around 55cm, covers a weekend to a short work trip. A medium trolley, 65 to 70cm, covers about a week away. A large trolley, 75cm and up, covers two weeks or the long way round. If you are stuck between two sizes, our Compare Sizes tool puts them side by side so you can see exactly what you are getting.
Will my Roncato fit as carry-on luggage?
Our cabin cases are made to standard cabin dimensions. Every airline sets its own limits, though, so check yours against our airline cabin-size guide before you fly.
Should I choose a hard shell or a soft shell?
Pick a hard shell for the most protection, especially for checked luggage. Pick a soft shell if you want flexibility and outside pockets for things you need quickly.
Are the listed dimensions and weights exact?
They’re measured in Roncato’s laboratories. Measurements may vary by up to 5%.
Do you have luggage for kids?
Yes. Our kids’ range is light, colourful and sized for young travellers.
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Guarantee
How long is the guarantee on my Roncato?
Every Roncato is covered by a 2 year guarantee against material and manufacturing defects. Selected collections carry an extended guarantee of up to 10 years, and the exact term is shown on your product’s tag and its product page. To activate the extension, register your suitcase within 60 days of purchase.
How do I make a guarantee claim?
Email hello@roncato.co.za with your proof of purchase, a short description of the fault and clear photos. We’ll repair your suitcase or replace it with the same or an equivalent model.
Can I have my Roncato repaired after the guarantee expires?
Yes. Email hello@roncato.co.za with photos of the damage, and we’ll tell you your repair options.
What does the guarantee cover?
It covers defects in materials and workmanship under normal use. It doesn’t cover normal wear and tear, airline damage, misuse, accidents, or loss or theft.
Orders, Payment And Delivery
How long does delivery take?
Orders are delivered anywhere in South Africa within 3 to 5 working days, sent by courier from our local warehouse. You receive tracking details the moment your order ships.
How much is delivery?
Delivery is free on orders over R1,000. Orders of R1,000 and under pay R150.
Which payment methods do you accept?
All payments are processed securely through PayFast. You can pay by credit card, debit card or Instant EFT.
Returns And Refunds
What is your returns policy?
You can return your purchase within 14 working days of delivery. The product must be unused and in its original packaging with all tags attached, exactly as you received it. Once we have received and checked the return, your refund is processed to your original payment method within 14 days.
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Using And Caring For Your Roncato
How do I set my TSA combination lock?
Your suitcase ships with the combination set to 0-0-0. Open the lock, press and hold the reset button or turn the reset switch, depending on your model, set the dials to your chosen code, then release. Full instructions for your specific model are included with your suitcase.
Why a TSA lock?
Airport security can open a TSA lock with a master key, so your lock isn’t broken if your bag is checked. This matters most when you fly to or through the USA.
How do I clean my suitcase?
Wipe hard shells with a soft, damp cloth and mild soap. Spot clean soft shells the same way. Don’t use solvents or abrasive cleaners on either.
Are Roncato suitcases eco-friendly?
Many of our cases are made from polypropylene, which is 100% recyclable. Our Relife collection is made from recycled plastic bottles.