Terms of service

Effective 13 October 2026. These terms apply when you use roncato.co.za or buy from Roncato South Africa. By placing an order, you agree to them.

About us

As required by section 43 of ECTA:

  • Name: Roncato South Africa

  • Physical address, also our address for legal notices: Shop B29, Access Park, Chichester Road, Kenilworth, Cape Town, 7708

  • Email: hello@roncato.co.za

  • Phone: 010 000 0000

  • Website: roncato.co.za

Roncato South Africa sells genuine Roncato products in South Africa. Roncato, RV Roncato and related trade marks belong to Valigeria Roncato S.p.A. of Italy.

Using the website

  • You must be 18 or older to place an order, or have a parent or guardian's consent.

  • Please give accurate details when you order. We are not responsible for delays caused by incorrect delivery or contact details.

  • Do not misuse the website, interfere with its security or copy its content for commercial use.

Orders

  • Placing an order is an offer to buy. We accept it when your payment is confirmed and we send you an order confirmation by email.

  • All products are subject to stock availability. If a product is unavailable after you have paid, we will tell you and refund you in full.

  • We may decline or cancel an order if we suspect fraud. If we do, we will refund any payment made.

Prices and payment

  • All prices are in South African Rand and include VAT where applicable.

  • You pay the price shown when you place your order. If a price is clearly wrong because of an error, we will tell you before we dispatch. You may then cancel for a full refund.

  • Payment is made online through PayFast, using the payment methods it offers at checkout.

  • We do not process your order until PayFast confirms your payment.

Delivery

  • We deliver to addresses in South Africa from stock held locally.

  • Orders are delivered by courier within 3 to 5 working days of payment confirmation. Remote areas may take a little longer.

  • Delivery is free on orders over R1,000. On smaller orders, the delivery fee is calculated and shown at checkout before you pay.

  • Someone must be available to receive the parcel. The courier may ask for a signature.

  • Ownership and risk pass to you on delivery.

In-store pickup

  • You can choose to collect your order from our store at Shop B29, Access Park, Chichester Road, Kenilworth, Cape Town, 7708.

  • We will email you when your order is ready. Please bring your order number and ID.

  • We hold orders for 14 days. If your order is not collected by then, we will contact you and may cancel it for a full refund.

Product information

  • We describe and photograph products as accurately as we can. Colours may look slightly different on your screen.

  • Volume, dimensions and weight are measured in Roncato's laboratories. Tolerances of up to 5% may apply.

Returns and guarantee

Cancellations, returns, refunds and guarantee claims are handled under our Returns and Refund Policy. Roncato products carry a manufacturer's guarantee of up to 10 years, depending on the collection. You can register your guarantee on roncato.co.za after purchase.

Intellectual property

All content on roncato.co.za, including text, images, logos and design, belongs to Roncato South Africa or Valigeria Roncato S.p.A. You may not copy or use it without written permission.

Liability

  • We are not liable for loss or damage caused by events beyond our reasonable control, such as strikes, natural disasters or courier disruptions.

  • To the extent the law allows, we are not liable for indirect or consequential loss.

  • Nothing in these terms limits your rights under the CPA, ECTA or any other law, or excludes liability that cannot be excluded by law.

Privacy

We handle your personal information under our Privacy Policy and POPIA.

Complaints and disputes

  • If you have a complaint, please contact us first at hello@roncato.co.za or 010 000 0000. We will try to resolve it quickly.

  • If we cannot resolve it, you may refer it to the Consumer Goods and Services Ombud or the National Consumer Commission.

  • These terms are governed by the laws of the Republic of South Africa.

Changes to these terms

We may update these terms from time to time. The version on roncato.co.za when you place your order applies to that order.