Privacy policy

Effective 13 October 2026. Roncato South Africa collects only the personal information needed to sell, deliver and support your products, and handles it under the Protection of Personal Information Act 4 of 2013 (POPIA).

Who we are

Roncato South Africa is the responsible party for your personal information. You can reach us at:

  • Email: hello@roncato.co.za

  • Phone: 010 000 0000

  • Address: Shop B29, Access Park, Chichester Road, Kenilworth, Cape Town, 7708

Questions about this policy or your information go to our Information Officer at hello@roncato.co.za.

What we collect

  • Contact and identity details: your name, email address and phone number.

  • Delivery details: your delivery or billing address, and collection details for in-store pickup.

  • Order details: the products you buy, order values, dates and your order history.

  • Guarantee details: the product, purchase date and proof of purchase you give us when you register a guarantee or make a claim.

  • Communications: messages, photos and other details you send us by email, phone or in store.

  • Website data: your IP address, browser, device and how you use roncato.co.za, collected through cookies.

We do not see or store your full card details. Payments are processed by PayFast, which handles your payment information under its own privacy policy.

Why we use it

  • To process, deliver and support your orders, including in-store pickup.

  • To register guarantees and assess returns and guarantee claims.

  • To answer your questions and keep you updated about your order.

  • To send you news and offers, but only where you have agreed to receive them or are an existing customer. You can opt out at any time.

  • To keep our website secure, prevent fraud and understand how the site is used.

  • To keep the records the law requires, such as tax records.

Who we share it with

We share your information only with people who help us run the store, and only what they need:

  • PayFast, to process your payment;

  • our courier partners, to deliver and collect products;

  • our website, hosting, email and analytics providers;

  • Valigeria Roncato S.p.A., the manufacturer in Italy, where needed to assess a guarantee claim;

  • authorities, where the law requires it.

We do not sell your personal information.

Information sent outside South Africa

Some of our service providers, and the manufacturer, store or process information outside South Africa. We only send information across borders under the safeguards in section 72 of POPIA, such as a recipient bound by laws or agreements that protect it to a similar standard.

Cookies

We use cookies to keep your cart working, remember your preferences and measure how the website is used. You can block or delete cookies in your browser settings. Some parts of the site, like the cart and checkout, may not work without them.

How long we keep it

We keep your information only as long as we need it for the purposes above. Order and payment records are kept for at least 5 years, as tax law requires. Guarantee records are kept for the length of your guarantee.

How we protect it

We use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. These include secure connections, access controls and service providers who must keep your information safe. If a breach affects your information, we will tell you and the Information Regulator as POPIA requires.

Your rights

Under POPIA you may:

  • ask whether we hold your information and request a copy;

  • ask us to correct or delete it;

  • object to us using it, including for marketing;

  • withdraw any consent you have given.

To use these rights, email hello@roncato.co.za. We may need to confirm your identity first.

If you are unhappy with how we handle your information, you may complain to the Information Regulator at inforegulator.org.za or enquiries@inforegulator.org.za.

Children

Our website is not aimed at children under 18, and we do not knowingly collect their information. Products for children must be bought by a parent or guardian.

Changes to this policy

We may update this policy from time to time. The latest version will always be on roncato.co.za, with its effective date at the top.